Privacy Policy

Your data

Last updated: 19 October 2026

1. Who is responsible for your data

Ivoire Essentials SARLU, Abidjan, Cocody Akouédo, Palmeraie Génie 2000 (ONEP), BS 20, Lot 2556-257, Ilot 33, Côte d’Ivoire. RCCM CI-ABJ-03-2024-B13-02565. Contact for any privacy matter: commercial@ivoireessentials.com.

This policy applies to ivoireessentials.com and all its language versions. It is written to comply with Ivorian Law No. 2013-450 of 19 June 2013 on the protection of personal data and, for visitors located in the European Union, with the General Data Protection Regulation (GDPR, Regulation (EU) 2016/679).

2. What data we collect

Contact form: your name, email address and the content of your message, together with technical data recorded at submission (date, page, browser and IP address).
Emails and business correspondence: name, company, position, contact details and the information you share with us (products, volumes, destination).
Website statistics (Google Analytics 4): pages visited, approximate location (country/city), type of device and browser, how you reached the site and interactions such as scrolling, clicks or starting a form. GA4 uses cookies and does not store full IP addresses.
Security logs: our hosting and security tools record IP addresses and requests to protect the site against attacks.

We do not request sensitive data and do not knowingly collect data from children.

3. Why we use your data and on what legal basis

To answer your inquiry and send quotations, samples and technical documents (pre-contractual steps and our legitimate interest in replying to business requests).
To perform and manage sales contracts, shipments, invoicing and export documentation (performance of a contract and legal obligations).
To understand how the website is used and improve it (legitimate interest, or your consent where the law requires it).
To keep the website secure (legitimate interest).

We do not sell your data and do not use it for automated decision-making.

4. Who receives your data

Only our team and the service providers acting on our behalf: Google (Google Workspace email and Google Analytics), Elementor (website form and email delivery service), our web hosting provider (servers operated by Hetzner Online GmbH in Germany) and, when you place an order, the freight forwarders, shipping lines, customs, inspection and banking bodies needed to carry out the export.

Some providers, such as Google, may process data outside Côte d’Ivoire and the European Union, notably in the United States. These transfers rely on standard contractual clauses or equivalent safeguards offered by the providers.

5. How long we keep it

Inquiries with no follow-up: up to 3 years after the last contact.
Customer and supplier records, contracts and invoices: 10 years, as required by OHADA accounting rules.
Website statistics: 14 months maximum.
Security logs: a few weeks.

6. Cookies

The website uses technical cookies needed for it to work (for example language and security) and Google Analytics cookies (_ga, _ga_*) to measure visits. You can block or delete cookies at any time in your browser settings, or install the Google Analytics opt-out browser add-on (tools.google.com/dlpage/gaoptout). Videos embedded from third-party platforms may set their own cookies when played.

7. Your rights

You may ask us to access, correct or delete your data, to restrict or object to its use, to receive it in a portable format and to withdraw any consent you have given. Write to commercial@ivoireessentials.com; we reply within one month.

You may also lodge a complaint with the ARTCI (Autorité de Régulation des Télécommunications/TIC de Côte d’Ivoire, www.artci.ci) or, if you are in the European Union, with your national data protection authority.

8. Security

We use access controls, encrypted connections (HTTPS) and reputable providers to protect your data. No system is completely secure, but we act promptly if an incident occurs.

9. Changes to this policy

We may update this policy. The date at the top of the page shows the latest version.